Hi, I’m Tracy Phillips.

I bring over a decade of creative and strategic design experience spanning UI/UX, creative direction, and service design.

My career has evolved from hands-on digital design to leading cross-functional teams and designing end-to-end services for complex state and federal initiatives. I specialize in improving healthcare and education experiences, working closely with public-sector stakeholders to align user needs with organizational goals. With a foundation in human-centered design, I guide teams through discovery, prototyping, and implementation, delivering solutions that are both intuitive and impactful. I’m equally comfortable managing creative teams as I am collaborating with policy, tech, and operations partners to shape equitable, scalable services.

Experience At-a-Glance:

UI/UX Design
Website design (with copy development)
Design management
Service design
Creative direction
Branding
Marketing
Communications (social media & editorial)
Team management
Non-profit and commercial sectors
Federal and State sectors
Digital and print asset development
Proficiency in the Adobe Suite; InDesign, Illustrator, Photoshop, Premiere Pro

Professional Experience
Maximus; Lead Service Designer; (current)
eSimplicity; Senior Service Designer II; eSimplicity
Rivia Health; Creative Director
Mosaic Learning; Director of Multimedia;
Verizon Learning & Development; Sr. Designer
AIGA DC Communications Director, Board of Directors 2020-2022
PAEA; Creative Director, Communications Team Lead, Graphic Design Manager